This privacy policy applies solely to how shop.innovativearms.com uses and protects any information that you give Innovative Arms when you use this website. Innovative Arms is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Innovative Arms may change this policy from time to time by updating this page without notice.

We may collect the following information

• Name
• Contact information to improve our products and services
• Demographic information such as postcode, preferences and interests
• Other information relevant to customer surveys and/or offers

Contact us at info@innovativearms.com or call 803-408-9955 to:

• See what data we have about you, if any.
• Change/correct any data we have about you.
• Have us delete any data we have about you.
• Express any concern you have about our use of your data.

What we may do with the information collected

• Internal record keeping.
• We may use the information to improve our products and services.
• We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• From time to time, we may also use your information to contact you for market research purposes.
• We may contact you by email, phone or mail.
• We may use the information to customize the website according to your interests.

Security

We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.

Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” at the beginning of the address of the web page.

While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only our team members who need the information to perform a specific job such as billing or customer service are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.

Information Use and Sharing

We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.

We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, such as but not limited to shipping an order or assist your dealer with information necessary to complete your purchase.

This Shipping Policy applies solely to orders placed directly through Innovative Arms, LLC.

General Terms

– We are not responsible for lost or stolen items.
– Customers are responsible for compliance with all applicable federal, state, and local laws concerning firearms, sound suppressors, magazines, and ammunition in their locality.

Shipment Processing Time of  Non-NFA In-Stock Items.

– Orders of non-NFA in-stock items are typically processed within 3-5 business days.
– Orders are not shipped or delivered on weekends or holidays.
– During high order volumes, shipments may be delayed by several days.
– Please allow additional transit time for delivery.
– We ship only to addresses within the U.S.

Shipment Processing Time for NFA Items and Backordered Items.

– There is no estimated time of arrival (ETA) for NFA or backordered items.
– NFA item orders are processed as soon as possible, after payment has been received.
– Shipments occur on business days only; weekends and holidays are excluded.
– NFA items are shipped exclusively to licensed FFL/SOT class 3 dealers after ATF approval of the Form 3.

High Volume Orders
– High order volumes may cause delays of several weeks in shipment.

– Customers will be notified of significant shipment delays via email, text message, or telephone.

– Delivery delays are possible and should be expected.

Shipment Confirmation & Order Tracking
– Upon shipment, you will receive a Shipment Confirmation email containing the tracking number(s).
– Tracking numbers become active within 72 hours of shipment.

Damages

– We are not liable for products damaged or lost during shipping.
– For damaged orders, please contact the shipment carrier to file a claim.
– Retain all packaging materials and damaged goods for the claim process.

This policy outlines our shipping procedures and responsibilities. If you have any questions or concerns, please contact us for assistance at info@innovativearms.com.